- Frequently Asked Questions
Frequently Asked Questions
How to contact Emporium.pk?
Feel free to email us with any questions or comments at any time, we'll get back to you promptly Monday through Friday during business hours.
Please send all emails to: [email protected] or [email protected]
I have a problem with my order, how can this quickly be resolved?
We take great pride in the courteous and quick resolution of issues concerning your order. (We urge all our customers to unbox the shipping container on camera (video) to get a strong case of refund & exchange).
If the product received is other than what was ordered (different product) (according to the invoice) - exchange is applicable only if contacted within 5 business days of receiving the product. Otherwise it will be considered as used or opened and will void the refund policy. Also make sure the product is not opened or used within the granted refund/exchange bracket.
Change of mind is not acceptable after receiving the ordered product.
If the product received is damaged, (refund/exchange is possible if contacted within 24 hrs (for Action Figures & Collectibles) & 48 hrs (for Mugs) of receiving the product). Otherwise it will be considered as used or opened and will void the refund policy.
|Pre-Owned Products:| These products are used collectibles from all around the world placed at EWDDCT warehouse for reselling. These products are not owned by EWDDCT. We grade them only on the basis of 'No Articulation Point Breakage'. Condition can be judged by the buyer by looking at the original photos shared with each product listing. All available & missing accessories and packaging is shared in the description of each listed product(s). No refund/exchange will be accepted based on loose articulation or missing accessories (if shared already in description). Only refunds are accepted in the case if any of the articulation point of a Pre-Owned figure is broken. (Keep In Mind) Stuck points of articulation or joints does not considered broken, as they can be fixed by the use of hot water or heat dryer at customer's expense. (Please unbox on camera (video) to claim for a refund as we believe that trust should be at both ends of the business.) (refund/exchange is possible if contacted within 24 hrs of receiving the product).
Please let us know how we can help by emailing us at: [email protected] or visiting the following link and by filling the form: http://www.emporium.pk/contact |
We'll get back to you promptly!
Will Emporium.pk keep all my information private?
Yes! Emporium.pk will never share or sell your email address or any other information with anyone! We'll only use your information internally to process and ship your order, and to keep you updated via email/newsletters about new items that arrive at Emporium.pk.
Does Emporium.pk Ship Internationally?
Yes! Emporium.pk will ship to most countries around the world. We ship by several carriers. Shipping rates may only be available on request. By letting us know about your desired product and the basic details of your address. This all can be done by sending us an email at [email protected]
How to make us your distributor or official partner in Pakistan?
We welcome companies from all around the world to contact us to promote their products & to make us their official distributors & licensed retailers in Pakistan. Just contact us by email: [email protected].
Any minimum advance payment required for our orders? Types of product availability?
There are three types of product availabilities available in our store:
-  - In Stock
-  - On Order Only
-  - On Request Order Placement
-  - (In Stock) - There is no need of advance payment if the product lies in this availability unless & until the total cost exceeds 25000/pkr. These products are usually delivered within 2-5 business days.
-  - (On Order Only) - These products are shipped from our foreign warehouse upon order confirmation. These products are usually delivered (via two types of shipping methods), 'Basic' (FREE) 30-45 Business Days Delivery (Excluding Saturdays & Sundays) OR 'Urgent' (PAID) 8-16 Business Days Delivery (Excluding Saturdays & Sundays). Orders below 4000/pkr does not require any advance payment. Orders exceeding 4000/pkr mark, 100% of the advance payment is required (in exchange of an invoice with brand signature & stamp from EWDDCT i.e. 'Order Proof') to confirm the order. Available Payment Method (If order total > 4000/pkr): Bank Transfer (Information will be provided upon order confirmation) OR (If Order total < 4000/pkr): Cash On Delivery.
-  - (On Request Order Placement) - These products are imported from foreign countries upon order confirmation (only in relation to PopCulture Collectibles - we do not import products that do not lie in this category or genre). These products are usually delivered within 30-45 business days (Excluding Saturdays & Sundays). 100% advance payment is required (in exchange of an invoice with brand signature & stamp from EWDDCT i.e. 'Order Proof') to place & confirm the order. Available Payment Method: Bank Transfer (Information will be provided upon order confirmation). These products are usually delivered (via two types of shipping methods), 'Basic' (FREE) 30-45 Business Days Delivery (Excluding Saturdays & Sundays) OR 'Urgent' (PAID) 8-16 Business Days Delivery (Excluding Saturdays & Sundays).
Types of Shipping/Delivery methods offered by EWDDCT?
Following are the types of shipment or delivery methods we offer:
|1| For (In Stock) Products (For Pakistani Customers Only): 'Cash On Delivery' (Via Our Country's Leading Courier Partners). Most of our local shipments are delivered with Free Shipping applicable. But in some cases COD Charges are applied, from 150 to 250/pkr per box.
|2| For (On Order Only) OR (On Request Order Placement) Products (For Pakistani Customers Only): 'Basic' (FREE) 30-45 Business Days Delivery (Excluding Saturdays & Sundays) OR 'Urgent' (PAID) 8-16 Business Days Delivery (Excluding Saturdays & Sundays).
|3| For (Foreign Exports) or (For International Customers Only): DHL/FedEx (Charges Applied Upon Order Confirmation via E-mail).
NOTE - Disclaimer - IMPORTANT
Product Availability (Disclaimer): Due to hundreds of products displayed on our website, some products may show unavailable products as available or Or Order Only products as In Stock. But each customer will be updated via official email upon order placement (if problem exists).
Product Packaging (when received) may (in some cases) be slightly compromised or slightly damaged due to the consolidation processes, to provide the best possible prices in Pakistan. All of our Pop Culture collectibles are imported from USA (which is around 7671 miles in distance & freight usually takes over 20hrs of air travel and over 15 working days passing through various countries, cities, zones, regions & check points (due to refueling or connecting flights). But we try our best to provide the product in the best possible condition. We always dispatch 100% official & brand new products from our USA warehouse(s). For collectors, that do care about the mint packaging shall request & contact us through [email protected] so that we can import their orders on request, separately from our complete consolidated shipments. (Extra charges may apply for this facility).
Are prices of the products final or may subject to change?
The prices of 'In Stock' products and 'On Order Only' (Pre-Order) products (with the countdown below) are final.
But the prices of 'On Order Only' (on demand) products (without the countdown) may subject to change even after the order has been placed. Due to 'On Foreign Vendor's Request OR Exchange Rate Fluctuations (In $)'.
In any case - An Email Will Be Sent Before Confirming The Order | After The Order Is Confirmed - There Will Be No Further Changes.
For Further Inquiries/help Email Us At | [email protected] |.