Policy

  1. 'Emporium.pk' Privacy Policy

    Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested. This notice applies to all information collected or submitted on the Emporium.pk website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are: Name, Address, Email address & Phone number. On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are: Name, Address, Phone Number. We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties. You can register with our website to open an account or receive our newsletter. The operation of our website requires the use of cookies. The data contained in these cookies does not contain any personal information. Cookies are removed at the end of your session. We use Google Analytics to better serve our customers. Google does not use or record your personal information in any way. Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13. Should you have other questions or concerns about these privacy policies, please send us an email at [email protected]


  2. Return/Exchange Policy

    We only offer return or exchange of any of our products, if contacted within 24 hrs of receiving the product from our courier partners. The contact should be directly with our official email address - [email protected] Any claims after the designated period will be rejected. These products lies under the category of collectibles due to which we have to maintain the packaging & product grade to the highest as returning the product may damage the collectible grade packaging. Other things to consider while claiming for a return or exchange - box of the product should not be opened, box of the product should not be damaged & should have a solid reason (like if you receive other than what you ordered, or you can see the damage from the window box of the product inside or if the product is expired (for eatables only). We may also entertain a refund if contacted within 48 hrs with a very genuine reason.